FAQs
If you have any questions regarding an item or an order, you can contact the support team. We can help with order tracking or item specifics.
If you do not get a response immediately, don’t worry! we are just right here for you. It may take about 8 to 12 hours to get replies due to the large numbers of requests.
Downloading a digital item you purchased
If you purchased a digital file that can be instantly downloaded, you can access the file from your Purchases & Reviews page . You will also receive a separate email with a download link.
If you purchased as a guest, you will find the link to download your items in the receipt emailed to you after purchase. The link will take you to the order download page.
If you can’t find your order, please take some suggested actions below.
*Try to refresh your purchase page, and check the website card and or your account card carefully;
*Check your mailbox includes spam, social, junk emails sections (Paypal email, the email that you have provided to the site;
*Kindly contact us right away if you still cannot find your orders or purchases.
*Note that you must unzip the file and or unrar the file before using
software/machine:
+ Cricut: You have to use the SVG file type to apply into Cricut. Make sure to check your Cricut +carefully before using that your Cricut is using perfectly well;
+ Silhouette: Using the PNG and or DXF files with this, and make sure your machine/software is working well.
Moreover, if you wonder about using these software/machines, you can search by yourself on Google.com, or you can contact us if you cannot find your answers.
Do not worry if you cannot see the whole design.
Remember that we can’t realize the white designs on white background when you apply the files into your own software or machine.
In this case, you have to change the background into dark color and or black color to see the whole parts.
If you cannot do it, just go ahead and talk to us. We are sure that your matter would be resolved ASAP.
If you want to change the designs, just contact us. We are willing to follow your ideas. Our support will help you clear everything about arrange time, and the additional fee (if it arises).
All items for sale on this website are digital formats. No physical items will be shipped to you. You will be able to download your digital file immediately once your payment has been made and cleared.
a. You will be directed to your Account immediately after purchase, where you can download your files from the Download Link in the left hand menu. On the download page, the download button is displayed. Click this and your download will start.
b. You will also receive an email receipt from us with the download link inside the email. If you haven’t received this email, please check your spam/junk folder as they occasionally end up in there.
All designs have an SVG file included. The SVG sometimes adopts the icon of the browser that you download it from. All my SVG’s have the Microsoft Edge icon.
Please upload the SVG file with the browser icon to your software as you normally would, it should work just fine. You can also identify the SVG by the file name, which ends in .svg. If you still can’t access it, please contact me and I’ll email it right over.
Yes, absolutely. You can use the PNG file for iron on transfers and printing onto paper. Please set your required print size on your printer before printing.
Please upload the SVG file with the browser icon to your software as you normally would, it should work just fine. You can also identify the SVG by the file name, which ends in .svg. If you still can’t access it, please contact me and I’ll email it right over.
Cricut Design Space sometimes experiences issues with SVG files. If you are seeing black filled in areas in letter loops for example, please follow the troubleshooting guide on my website which has three quick, easy ways to fix this.
If none of the above work, your files may have been corrupted during download, so please contact me and I will resend the file directly to your email address.